Informativa sui rimborsi

Return and Refund Policy

Last updated: June 2026

At Nova, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

You may return eligible items within 30 days of receiving your order.

To be eligible for a return, items must be:

Unworn or unused
In their original condition
In original packaging with tags attached
Free from damage caused by the customer

Items that do not meet these criteria may not be accepted for return.

Non-Returnable Items

The following items cannot be returned:

"Final Sale" items
Gift cards
Customized or personalized products
Products that have been worn, washed, or damaged

Refunds

We will notify you via email once we have received and inspected your returned item.

If the return is approved, the refund will be issued to your original payment method within 5 to 10 business days.

Please note:

Original shipping costs are non-refundable.
Return shipping costs are the responsibility of the customer.

Damaged or Incorrect Items

If your package arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.

Email:
ceorxd66841a@outlook.com

Please provide the following information:

Order number
Photos of the item(s)
Photos of the package

Please be sure to contact customer service before returning any items. Unauthorized returns may not be accepted.

Customer Service Email:
ceorxd66841a@outlook.com